In September 2009, Bristol Business School was awarded the UKAS ISO 9000 Certification to mark its management quality.

WHAT IS UKAS ISO9000?

UKAS is the United Kingdom Accreditation Service.

ISO9000 is an international quality certification that defines minimum requirements for a company's Quality Management System (QMS). A company's QMS comprises the organization's policies, procedures and other internal requirements that ensure customer requirements are met with consistency resulting in customer satisfaction.

Some of the areas of the company within the scope of ISO9000 include:
• Customer contracts
• Hiring and employee training
• Design and development of products and services
• Production and delivery of products and services
• Selection and managing of suppliers
• Management responsibility
• Internal quality audits
• Monitoring and measuring
• Continual improvement
• Corrective and preventive action