We treat any student grievance as important feedback to us. We have staff assigned to manage student welfare including the handling of grievances  and complaints and have a system and procedures to tackle these issues.

1. For any complaint or grievance – whether it is verbally lodged; or by letter, fax or email, we will document the nature of the grievance, complaint and give an interim acknowledgement that the matter is being investigated.

2. The Student Affairs Officer (SAO) will be required to conduct the necessary investigation to establish the circumstances and facts of the case and submit the report no later than 2 days to the school supervisor. The latter will verify the report and ascertain that there is basis to accept or dismiss the complaint of grievance.

3. The School Supervisor will offer a solution based on the findings of the investigation conducted to the student for acceptance. If the solution is accepted or otherwise, a record of proceedings will be made by the SAO and endorsed by the School Supervisor.

4. If the student refuses to accept the solution offered by the School Supervisor, the latter will review the case and take into account any new findings, if any, and make reference to the Executive Director for the agreement to offer an alternative solution.

5.  If the student still refuses to accept the later solution offered by the School Supervisor, he or she will then suggest to the student to refer the complaint/ grievance to CASE Mediation Center or the Council for Private Education for a solution prior to instituting any legal action and/ or proceedings.

NOTE: Proceedings from the beginning of a complaint or a grievance are recorded in a complaint file which will provide information on the nature of complaint or grievance and time taken to resolve it. Statistics on the number of cases occurring in a month and average time taken to resolve them  should be available.


Our Feedback Channels include:

1. Face-to-face feedback
2. Telephone communication (65) 6336 3400; Mon – Fri from 8am to 6pm. The school is closed on Saturdays, Sundays and Public Holidays
3. Written feedback via email to our email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
4. Student Feedback Form which can be obtained from the Admin Office